Terms and conditions

Effective Date: August 12, 2026
Version: 1.1

Article 1: Provider, Agreement and Scope

1.1 Provider:

Stringtale is operated by De Monsters, registered in the Dutch Trade Register under Chamber of Commerce number 60227184, with its business address at KNSM-laan 137, 1019 LB Amsterdam, the Netherlands ("Provider", "we", "us" or "our"). You can contact us at [email protected].

1.2 Agreement:

These Terms of Service ("Terms") govern access to and use of the Service. By creating an Account, starting a trial, purchasing a Subscription or otherwise using the Service, you agree to these Terms on behalf of yourself or the business you represent. If you do not agree, do not use the Service.

1.3 Business use only:

The Service is provided exclusively for business and professional use. By using the Service, you confirm that you are acting in the course of a business or profession and not as a consumer.

1.4 Service description:

The Service is a software-as-a-service tool for managing static user-interface text in supported web projects. It enables authorised individuals to edit text and integrate those changes into development workflows, including through pull requests and supported third-party integrations.

Article 2: Definitions

2.1 Service:

"Service" means the Stringtale hosted service, applications, APIs, extensions, libraries and related functionality made available by us.

2.2 Customer:

"Customer" or "you" means the business, organisation or self-employed professional on whose behalf the Service is used. An individual accepting these Terms or using the Service for a Customer represents that they are authorised to bind that Customer.

2.3 Account:

"Account" means an individual or organisational account used to access the Service.

2.4 Customer Content:

"Customer Content" means text, project information, configuration, data and other material submitted to, stored in or managed through the Service by or for a Customer.

2.5 Subscription:

"Subscription" means paid access to the Service under the pricing and billing terms shown on the Stringtale pricing page (the "Pricing Page") and at checkout.

2.6 Third-Party Services:

"Third-Party Services" means services, software or infrastructure provided by third parties and connected to or used with the Service.

2.7 Confidential Information:

"Confidential Information" means non-public information disclosed by one party to the other in connection with the Service that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.

2.8 Exportable Data:

"Exportable Data" means Customer Content and other data and digital assets that the Customer is entitled to retrieve or port from the Service under these Terms or applicable law.

Article 3: Use of the Service

3.1 Registration:

You must provide accurate information when creating an Account and keep relevant Account information reasonably up to date.

3.2 Account security:

You are responsible for keeping credentials, tokens and other access methods secure and for activity performed through your Account by authorised users. You must notify us without undue delay if you become aware of unauthorised access or a security incident affecting your Account.

3.3 Permitted use:

You may use the Service for your internal business purposes and, where relevant, to provide services to your own clients, subject to these Terms and applicable law.

3.4 Prohibited use:

You may not use the Service to break the law, infringe third-party rights, introduce malicious code, interfere with or disrupt the Service, bypass security or access controls, obtain unauthorised access, or use the Service in a way that materially harms other Customers, the Service or us.

3.5 Customer responsibility:

You are responsible for the legality, accuracy and appropriateness of Customer Content.

3.6 Third-party integrations:

If you connect a Third-Party Service, you are responsible for having the rights and permissions required to use that integration and for complying with the third party's applicable terms.

3.7 Support and bespoke services:

Standard support covers reasonable assistance with use of the Service. It does not include custom development, implementation, migration, consultancy, bespoke integrations or other professional services unless separately agreed in writing. Any such additional services may be subject to separate scope, pricing and terms.

Article 4: Subscription, Trial and Billing

4.1 Pricing:

The applicable Subscription price, included functionality and billing period are shown on the Pricing Page and at checkout. Unless expressly stated otherwise there, Subscriptions renew monthly. We do not impose usage-based charges unless they are clearly disclosed before they apply.

4.2 Trial:

Where a free trial is offered, the trial period and any conditions are stated on the Pricing Page or when the trial is started. No payment is due for a free trial unless and until a paid Subscription starts.

4.3 Promotional offers:

Promotional codes, extended trials or discounts may have additional terms stated with the offer. Unless those terms expressly say otherwise, the rest of these Terms continue to apply.

4.4 Billing and payment:

Subscription payments are processed through Stripe or another payment provider identified at checkout. By starting a paid Subscription, you authorise recurring charges for the applicable billing period until cancellation.

4.5 Taxes and currency:

Prices are exclusive of taxes unless stated otherwise. VAT and other applicable taxes will be handled as required by law. Charges are made in the currency displayed at checkout.

4.6 Automatic renewal and cancellation:

A paid Subscription renews automatically for the next billing period unless cancelled. You may cancel at any time through your Account or another cancellation method we make available. Cancellation prevents the next renewal; access normally continues until the end of the current paid billing period.

4.7 Refunds:

Payments are non-refundable except where required by applicable law or where we expressly agree otherwise. Cancelling a Subscription does not entitle you to a prorated refund for the remaining paid period.

4.8 Failed payments:

If a payment fails, we may retry the payment. Any outstanding amounts remain due.

4.9 Price changes:

We may change Subscription pricing for future billing periods. For an existing paid Subscription, a material price increase will be communicated at least 30 days before it applies. You may cancel before the new price takes effect.

Article 5: Privacy and Data Processing

5.1 Privacy Policy:

Personal data is processed in accordance with the Stringtale Privacy Policy and applicable data protection law. Use of the Service does not by itself constitute consent to every form of personal-data processing; the applicable legal basis depends on the processing activity.

5.2 Data roles:

For Account administration, billing, security and our own service operations, we may act as a controller as described in the Privacy Policy. Where we process personal data on behalf of a Customer as a processor, the Customer remains responsible for having an appropriate legal basis and for its instructions to us.

5.3 Data Processing Agreement:

Where required by Article 28 GDPR or other applicable data protection law, the parties will enter into an appropriate data processing agreement for processor activities.

5.4 Security:

We use appropriate technical and organisational measures designed to protect personal data and Customer Content against unauthorised access, loss, alteration or disclosure, taking into account the nature of the Service and the risks involved.

Article 6: Intellectual Property and Customer Content

6.1 Service intellectual property:

The Service and its software, design, documentation and other materials provided by us are owned by us or our licensors. Subject to these Terms, you receive a limited, non-exclusive, non-transferable right to use the Service during the applicable trial or Subscription.

6.2 Customer Content:

As between the parties, you retain ownership of Customer Content. You grant us a limited right to host, copy, process, transmit and otherwise use Customer Content only as reasonably necessary to provide, secure, maintain and support the Service in accordance with these Terms and the Privacy Policy.

6.3 Feedback:

If you voluntarily provide product feedback or suggestions, we may use them without restriction or payment, provided this does not grant us ownership of your Customer Content or Confidential Information.

6.4 Third-party and open-source components:

Components supplied under third-party or open-source licences remain subject to their applicable licence terms.

6.5 Customer names and logos:

We will not use a Customer's name, trademarks or logo in public marketing materials without prior permission from the Customer.

Article 7: Confidentiality

7.1 Protection:

Each party will use the other party's Confidential Information only for purposes connected with the Service and will protect it using at least reasonable care.

7.2 Permitted disclosure:

Confidential Information may be disclosed to employees, contractors and professional advisers who need to know it and are subject to appropriate confidentiality obligations.

7.3 Exclusions:

Confidential Information does not include information that the receiving party can demonstrate was lawfully known without confidentiality obligations, becomes public through no breach of these Terms, is independently developed without use of the other party's Confidential Information, or is lawfully received from a third party without a duty of confidentiality.

7.4 Required disclosure:

A party may disclose Confidential Information where required by law or a binding authority, provided it gives prior notice where legally permitted and limits disclosure to what is required.

7.5 Survival:

These confidentiality obligations continue after termination for as long as the information remains confidential, subject to applicable law.

Article 8: Availability, Maintenance and Changes

8.1 Availability:

We use reasonable efforts to keep the Service available and functioning, but we do not guarantee uninterrupted or error-free operation.

8.2 No SLA:

Unless a separate written service-level agreement ("SLA") expressly applies, no guaranteed uptime, response time, service credit or other service level forms part of the Subscription.

8.3 Maintenance:

We may perform planned or emergency maintenance that temporarily affects availability. Where reasonably practical, we will provide advance notice of material planned maintenance.

8.4 Service changes:

We may update, modify or discontinue features as the Service evolves. We will not intentionally make a material reduction to the core functionality of a paid Subscription without reasonable notice, except where a change is required for security, legal compliance or a Third-Party Service outside our reasonable control.

Article 9: Third-Party Services

9.1 Integrations:

The Service may depend on or integrate with Third-Party Services. Their availability and terms are controlled by their respective providers.

9.2 Third-party responsibility:

We are not responsible for failures, changes or discontinuation of Third-Party Services outside our reasonable control. We remain responsible for our own obligations under these Terms and applicable law.

9.3 Changes to integrations:

We may change or discontinue an integration where reasonably necessary. If this materially affects core paid functionality, we will provide reasonable notice where practical.

Article 10: Data Export, Switching and Exit

10.1 Switching right:

You may request to export Exportable Data, switch to another provider or move to your own infrastructure where technically applicable. We will not create contractual, commercial, organisational or technical obstacles to switching that are prohibited by applicable law, including the EU Data Act where it applies.

10.2 Exportable categories:

The categories available for export are: Customer Content stored through the Service; Customer-supplied project structure and configuration held by the Service; organisation and user information relating to the Customer's Account; and service-generated metadata directly related to the Customer and necessary to interpret or use the preceding exported data, to the extent it is available to us and qualifies as Exportable Data under applicable law.

10.3 Excluded categories:

Exportable Data does not include our source code, proprietary software, internal service configuration, internal security and fraud-detection mechanisms, proprietary internal analytics or telemetry that do not constitute Exportable Data, third-party proprietary material that we are not entitled to transfer, or secrets and credentials where export would create a material security risk. An exclusion will not be applied in a way that unlawfully impedes switching.

10.4 Switching process:

A switching request may be made at any time through available Account functionality or by contacting [email protected]. The maximum notice period for initiating the switching process is 30 calendar days. After that notice period, the standard transitional period will not exceed 30 calendar days. During the transitional period, we will provide reasonable assistance, act with due care to maintain service continuity, maintain an appropriate level of security and inform you of known continuity risks relevant to the switch.

10.5 Technical infeasibility and extension:

If the standard 30-day transitional period is technically infeasible, we will notify you within 14 working days of the switching request, explain the reason and provide an alternative transitional period that will not exceed seven months, as required by applicable law. Where the EU Data Act applies, you may extend the transitional period once for a period you consider appropriate for your own purposes.

10.6 Completion, retrieval and deletion:

Your contract for the Service under these Terms will be considered terminated when an agreed switching process has been successfully completed, or at the end of the applicable notice period if you choose deletion rather than switching, subject to any outstanding payment obligations. After the transitional period ends, Exportable Data will remain retrievable for at least 30 calendar days unless a longer period is agreed. After the retrieval period, we will erase exportable Customer data that must be erased under applicable law, subject to data we are legally required or permitted to retain.

10.7 Switching charges:

Any switching charges will comply with applicable law. Where the EU Data Act applies, until 12 January 2027 any reduced switching charge will not exceed the costs directly linked to the relevant switching process, and from 12 January 2027 no switching charge will be imposed for the switching process. Bespoke technical assistance or professional services outside the switching assistance required by applicable law may be separately agreed and charged where permitted by law.

10.8 Technical information:

Information about supported integrations and technical operation is available in the Service documentation. We will make information about available export procedures, formats and known technical limitations available as required by applicable law.

Article 11: Suspension and Termination

11.1 Term:

These Terms apply from the first use of the Service and continue until the Account and any Subscription have ended, except for provisions that survive termination.

11.2 Suspension:

We may suspend access where reasonably necessary because of a material breach of these Terms, an overdue payment, a security risk, suspected unlawful use or a legal requirement. Where practical and appropriate, we will give notice and an opportunity to remedy the issue before suspension.

11.3 Termination by Provider:

We may terminate an Account for a material breach that is not remedied within a reasonable period after notice, or immediately where the breach cannot reasonably be remedied, continued use creates a material security or legal risk, or applicable law requires termination.

11.4 Inactive Accounts:

We may close an Account that has been inactive for at least 18 months after giving at least 30 days' notice and a reasonable opportunity to reactivate the Account or export data.

11.5 Effect of termination:

Rights to use the Service end when termination takes effect, subject to the export, switching and retrieval rights in Article 10. Amounts already due remain payable.

11.6 Survival:

Provisions concerning confidentiality, intellectual property, liability, payment obligations, data retrieval and deletion, governing law and any other provisions that by their nature should survive will continue after termination.

Article 12: Warranties and Limitation of Liability

12.1 Service standard:

We will provide the Service with reasonable care and skill. Except for express obligations in these Terms and rights that cannot legally be excluded, the Service is provided without additional warranties regarding uninterrupted availability, fitness for a particular purpose or error-free operation.

12.2 Customer-controlled changes:

You remain responsible for reviewing and approving changes, pull requests, integrations, deployments and other actions performed through or in connection with the Service. We are not liable for consequences caused by a Customer approving, merging, deploying or otherwise using an incorrect or unintended change, except to the extent caused by our breach of these Terms.

12.3 Indirect loss:

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill or business interruption arising out of or in connection with the Service.

12.4 Liability cap:

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service or these Terms will not exceed the total fees paid by the Customer to us in the 12 months immediately preceding the event giving rise to the claim.

12.5 Non-excludable liability:

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited, including liability resulting from intentional misconduct or gross negligence where applicable.

Article 13: Changes to These Terms

13.1 Changes:

We may update these Terms to reflect changes to the Service, law, security requirements or our commercial terms.

13.2 Notice:

Material changes affecting an existing paid Subscription will normally be communicated at least 30 days before they take effect. A shorter period may apply where a change is reasonably necessary to address an urgent legal or security requirement.

13.3 Acceptance:

If you do not agree to a material change, you may cancel before it takes effect. Continued use after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

13.4 Accrued rights:

Changes do not affect rights or obligations that accrued before the updated Terms took effect.

Article 14: General and Governing Law

14.1 Entire agreement:

These Terms, together with documents expressly incorporated into them and any separately agreed Data Processing Agreement or SLA, form the agreement regarding use of the Service and replace prior terms concerning the same subject matter.

14.2 Severability:

If any provision is invalid or unenforceable, the remaining provisions remain in effect and the invalid provision will be interpreted or replaced as closely as legally possible to preserve its intended effect.

14.3 No waiver:

A failure or delay in enforcing a right does not waive that right.

14.4 Assignment:

You may not assign these Terms without our prior written consent, not to be unreasonably withheld. We may assign these Terms in connection with a reorganisation, transfer of the Stringtale business, merger, acquisition or sale of substantially all relevant assets, provided this does not materially reduce your rights under these Terms.

14.5 Force majeure:

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except that this does not excuse payment obligations already due.

14.6 Notices:

Notices under these Terms may be sent through the Service or by email. You are responsible for keeping your Account contact information current. Legal notices to us may be sent to [email protected].

14.7 Governing law:

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules, subject to mandatory law that cannot be excluded.

14.8 Jurisdiction:

Disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands, unless mandatory law requires otherwise.

14.9 Order of precedence:

If documents governing the Service conflict, a separately signed written agreement or order form prevails over these Terms. A Data Processing Agreement prevails for matters concerning the processing of personal data, and an SLA prevails for service-level matters. These Terms prevail over other website content, except that the Pricing Page and checkout govern the applicable price, billing period and plan features expressly stated there.